Discover Strategic Growth & Purpose
Premier Customer Success & Leadership Coaching, Mentoring & Consultancy
About OneOne Services
Coaching Services
At OneOne, coaching isn’t one-size-fits-all. Founded by Emma McRedmond - an experienced global leader in Customer Success and people development
We provide personalised coaching and mentoring designed to meet you exactly where you are in your career.
With over 20 years of leadership experience in fast-paced, customer-facing environments,
At OneOne, coaching isn’t one-size-fits-all. Founded by Emma McRedmond - an experienced global leader in Customer Success and people development
We provide personalised coaching and mentoring designed to meet you exactly where you are in your career.
With over 20 years of leadership experience in fast-paced, customer-facing environments, Emma blends strategic expertise with empathy and insight. She’s coached professionals into new roles, helped leaders grow their influence, and supported individuals in finding clarity, confidence, and purpose.
✨ What coaching can help you with:
- Feeling stuck and unsure of your next move
- Starting a new idea or planning a transition
- Building resilience, managing stress, and setting boundaries
- Unlocking creativity and bringing it into your work or side projects
- Developing leadership, communication, and confidence (including imposter syndrome)
- Navigating your career path in Customer Success or Customer Support
💬 Coaching with Emma is supportive yet challenging in the right way, she’s an empathetic listener, a trusted advisor, and your biggest cheerleader.
📞 Curious if coaching is right for you? Book a free consultation call today.
Who I Help
🌟 Professionals seeking new opportunities in Customer Success or Support
- Stand out in a competitive market with a clear personal brand
- Optimise your CV, LinkedIn, and interview skills to highlight your impact
- Build confidence and clarity to go after the roles you really want
🌟 Leaders (new and experienced)
- Develop your leadership styl
🌟 Professionals seeking new opportunities in Customer Success or Support
- Stand out in a competitive market with a clear personal brand
- Optimise your CV, LinkedIn, and interview skills to highlight your impact
- Build confidence and clarity to go after the roles you really want
🌟 Leaders (new and experienced)
- Develop your leadership style with empathy and influence
- Learn best practices for managing teams, scaling processes, and driving results
- Overcome challenges like imposter syndrome, difficult conversations, or stepping up to bigger responsibilities
🌟 Career pivoters and transitioners
- Explore your strengths, values, and what truly gives your work meaning
- Create a clear, practical plan to move into a new role, function, or industry
- Build resilience, accountability, and the courage to take the leap—without feeling like you’re doing it alone
Our Consultancy
Our Consultancy
Whether you need to fix a specific challenge, elevate an existing function, or build something entirely new, we’re here to help.
With 40+ years of combined experience, we partner with organisations to design and deliver strategies that drive growth, efficiency, and customer impact.
💡 How we can support you:
- Sharpen your marketing and go
Whether you need to fix a specific challenge, elevate an existing function, or build something entirely new, we’re here to help.
With 40+ years of combined experience, we partner with organisations to design and deliver strategies that drive growth, efficiency, and customer impact.
💡 How we can support you:
- Sharpen your marketing and go-to-market strategy to stand out and scale faster
- Optimise revenue operations and CRM for smarter, seamless performance
- Strengthen Customer Success and Support to boost retention and satisfaction
- Build and coach high-performance teams and leaders who can thrive in change
- Unlock growth, innovation, and automation through tailored tech solutions
Every engagement is bespoke. From quick interventions to full-scale builds, we create practical, people-focused strategies that deliver lasting results.